A Letter to Our Community: Growing Pains and New Beginnings

Hi everyone,

I wanted to take a moment to be completely transparent with you about where OZO Keyboards stands today, the challenges we've faced this festive season, and the changes we're making to ensure we can continue serving you for years to come.

The Reality Check

This festive season has been a humbling learning experience. While we were thrilled to ship orders to customers across the globe, the reality is that we lost money on the majority of those orders.

Let me break down what happened: We shipped every parcel with DDP (Delivery Duty Paid) to ensure you never faced surprise customs fees. We covered all broker fees ourselves. We ran a 10% store-wide promotion. We included free giveaways with orders. And we shipped everything from the UK, using air freight not only to get the products from our manufacturers' locations, then back to the UK, and then out to you again using air freight.

The math simply didn't work in our favor.

But here's the thing—I don't regret it. Every challenge has been a lesson in logistics, pricing, and what it truly takes to run a sustainable keyboard business. We're a small UK operation, and we're learning as we go.

The Solution: Smarter, Not Harder

After analyzing our operations, we realized we were doing things inefficiently. Why ship every product to the UK first, only to send it back overseas to customers in Europe and North America?

We've now established a partnership with a trusted fulfillment facility overseas, located near where most of our manufacturers operate. This facility will handle shipments to the European Union and North America directly. This means:

• Faster delivery times for EU and North American customers
• Lower shipping costs that we can pass on to you
• Reduced environmental impact from unnecessary international shipping
• Maintained DDP service – no surprise fees at your door

Meanwhile, products marked as "Ready to Dispatch" will continue to ship from our UK warehouse within 24 hours, just as they always have.

Our Commitment to UK Customers

As a small UK business, our local customers are absolutely vital to our existence. We recognize that the UK mechanical keyboard community—especially those seeking ISO layout keyboards—has unique needs that aren't always met by larger international retailers.

We're committed to building UK stock inventory, with a particular focus on ISO keyboards and UK-specific layouts. You deserve fast delivery, local support, and the confidence that comes from buying from a UK business that understands your needs.

Looking Forward

We're not a massive corporation with endless resources. We're a small team of keyboard enthusiasts trying to bring quality products to the community at fair prices. This festive season taught us that good intentions aren't enough—we need sustainable business practices too.

The changes we're implementing aren't just about survival—they're about growth. About being here for you next year, and the year after that. About building something lasting.

Thank You

To everyone who placed an order with OZO Keyboards—thank you. Your support, patience, and feedback have been invaluable. Every order, every email, every review helps us understand what we're doing right and where we need to improve.

We're still learning. We'll make mistakes. But we're committed to being transparent, responsive, and always putting the community first.

Here's to a more sustainable, efficient, and exciting 2025.

Jake
Founder, OZO Keyboards
info@ozokeyboards.com