Política de reembolso
RETURNS POLICY
Return Window We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility Requirements To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original tags (if applicable)
- In its original packaging
Important: Exchange Process We do not process direct exchanges. If you need a different item, you must:
- Return your original item following the process below
- Once your return is approved and processed, place a new order for the item you want
This ensures you get your replacement as quickly as possible without waiting for the return to be received and processed.
How to Start a Return Contact us at help@ozokeyboards.com to initiate your return.
Return Shipping Costs
- Customer covers return shipping: Standard returns exercised under consumer rights (e.g., change of mind, unwanted item) where the product is not defective
- OZO covers return shipping: Warranty claims and damaged/defective goods upon arrival
If the product is later determined not to be defective after inspection, the customer may be responsible for return shipping costs.
Damages and Issues Please inspect your order immediately upon receipt. Contact us right away at help@ozokeyboards.com if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue and make it right.
Non-Returnable Items The following items cannot be returned:
- Custom products (special orders or personalized items)
- Gift cards
Please contact us if you have questions about whether your specific item is returnable.
European Union 14-Day Cooling Off Period If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. The same condition requirements apply as stated above. Return shipping costs for EU cooling-off period returns are the customer's responsibility unless the item is defective or damaged.
Refunds We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days.
Please note: Your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at help@ozokeyboards.com.
Contact Information
Trade name: OZO Keyboards
Email: help@ozokeyboards.com