Shipping Policy
OZO Keyboards Shipping Policy
- 1. Fulfillment & Dispatch Procedures
- 2. Shipping Charges & Transit Times
- 3. Frequently Asked Questions (FAQ)
- 4. Order Acceptance & Pricing
- 5. Contact Us
1. Fulfillment & Dispatch Procedures
At OZO Keyboards, we use multiple fulfillment models. The "dispatch time" is the period it takes for an item to leave our facility or our supplier's warehouse. The total delivery time is Dispatch Time + Transit Time.
| Fulfillment Model | Dispatch Time Frame | Shipment Origin | Details |
|---|---|---|---|
| Ready to Ship | Same Business Day (if ordered before 4 PM UK time) | UK Warehouse | Products are in-stock at our UK facility. Orders placed before 4 PM on a business day are dispatched the same day. |
| Pre-order | Standard Dispatch + 2–3 Additional Days | UK or Direct from Supplier | We require an additional 2-3 days to submit and process your order with the supplier/manufacturer. After this, the general shipping time of 5-10 days (as stated in your original brief) applies for the product to reach its final destination. |
| Group Buys | Highly Variable | Stated on Product Page | Group Buys require a minimum order quantity (typically 10-50 units) before manufacturing and shipment can begin. Please refer to the specific product page for the estimated wait time. |
2. Shipping Charges & Transit Times
Shipping transit times are calculated from the moment your order is dispatched. All weights are standardized to Kilograms (kg) for clarity. All prices are in Great British Pounds (£).
United Kingdom (Domestic)
| Shipping Method | Order Value | Price | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Orders over £75.00 | FREE | 2–4 Business Days |
| Standard Shipping | Orders under £75.00 | Calculated at checkout | 2–4 Business Days |
| Express Delivery (Next Business Day) | All Orders | £2.99 | Next Business Day |
Europe
Countries included: Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine.
| Shipping Method | Order Size/Weight | Price | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Orders 0 kg – 1.5 kg | £8.50 | 4–7 Business Days |
| Standard Shipping | Orders 1.501 kg – 3 kg | £15.00 | 4–7 Business Days |
| Express Europe (1–4 days) | Orders 0 kg – 3 kg | £25.00 | 1–4 Business Days |
| Express Europe (1–4 days) | Orders 3.001 kg – 7 kg | £40.00 | 1–4 Business Days |
| Express Europe (1–4 days) | Orders 7.001 kg – 15 kg | £70.00** | 1–4 Business Days |
North America
Countries included: Canada, United States.
| Shipping Method | Order Size/Weight | Price | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Orders 0 kg – 1.5 kg | £10.00 | 7–14 Business Days |
| Standard Shipping | Orders 1.501 kg – 3 kg | £15.00 | 7–14 Business Days |
| Express (2–8 days) | Orders 0 kg – 3 kg | £45.00 | 2–8 Business Days |
| Express (2–8 days) | Orders 3.001 kg – 7 kg | £70.00 | 2–8 Business Days |
| Express (2–8 days) | Orders 7.001 kg – 15 kg | £100.00 | 2–8 Business Days |
Asia
Countries included: Hong Kong SAR, Indonesia, Japan, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Türkiye, United Arab Emirates.
| Shipping Method | Order Size/Weight | Price | Estimated Transit Time |
|---|---|---|---|
| Express Delivery | All Orders | £10.00 | 2–8 Business Days |
Oceania
Countries included: Australia, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna.
| Shipping Method | Order Size/Weight | Price | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Orders 0 kg – 1.5 kg | £12.50 | 7–14 Business Days |
| Standard Shipping | Orders 1.501 kg – 3 kg | £15.00 | 7–14 Business Days |
| Express (2–8 days) | Orders 0 kg – 3 kg | £25.00 | 2–8 Business Days |
| Express (2–8 days) | Orders 3.001 kg – 7 kg | £40.00 | 2–8 Business Days |
| Express (2–8 days) | Orders 7.001 kg – 15 kg | £65.00 | 2–8 Business Days |
3. Frequently Asked Questions (FAQ)
Will I need to pay any taxes or tariffs as an EU or US customer?
All parcels are shipped as **Delivered Duty Paid (DDP)**, meaning all applicable import taxes, duties, and tariffs are paid by OZO Keyboards before the shipment leaves the UK. This ensures a smooth delivery process with no unexpected charges upon arrival. If you do incur any issues or unexpected charges, please contact OZO Keyboards for immediate assistance.
How much longer does it take to receive a Pre-order parcel?
For Pre-orders, please allow an additional **2-3 business days** to the dispatch time frame, as this is the period required for us to submit and confirm the order with our supplier or manufacturer. The total shipping process (Dispatch + Transit) may require the general 5–10 days mentioned on the product page, but the initial internal processing is 2-3 days.
What if I need to change my shipping address?
If you need to change your shipping address, please contact us immediately at info@ozokeyboards.com. We can update the address for **Ready to Ship** items only if the order has not yet been dispatched. Once an order is with the courier, we are unable to change the delivery address.
How do I know if a product is "Ready to Ship" or a "Pre-order"?
The status of a product will be clearly stated on the individual product page. If it is a Pre-order or Group Buy, the expected dispatch schedule will be highlighted during checkout.
4. Order Acceptance & Pricing
Please note that we reserve the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information (phone number, address) before we accept an order. To prevent fraud, we may validate your payment details and verify personal information. We reserve the right to cancel any order for which we suspect a risk of fraudulent activity.
While we strive to provide the most accurate pricing information, errors may occur. In the event of a mispriced item, we may contact you for instructions or cancel your order and notify you of the cancellation. We have the right to refuse or cancel such orders whether or not the order has been confirmed and charged.
5. Contact Us
If you have any questions about your order, shipping, or if you did not receive a confirmation email, please contact us:
Email: info@ozokeyboards.com
Subject Line: "Order Inquiry" or "Order Confirmation Not Received"