No additional charges at delivery! We aim to cover all import duties where possible.

For EU customers, all orders are shipped with DDP (Delivered Duty Paid), which means any applicable duties and VAT are calculated and included in your checkout total. You won't face any surprise charges when your package arrives.

We currently operate exclusively online and don't have a physical retail location.

This allows us to keep our prices competitive while maintaining the high level of service and quality control that our customers expect.

As a small UK-based business, we personally handle every aspect of your order—from sourcing to quality control to dispatch. We don't use dropshipping, which means every product is checked by us before it reaches you.

How our dispatch works:

• Some items are stocked locally in the UK and can be dispatched same-day or next-day
• Other products are sourced directly from trusted manufacturers and may require additional time before shipping
• Each product listing clearly displays the estimated dispatch time, so you'll always know what to expect

When you place a pre-order, you're reserving an item that isn't currently in our warehouse but is on its way. We'll dispatch it as soon as it arrives and passes our quality checks.

Our commitment: When you contact us, you'll always speak directly to one of the three people who run Ozo Keyboards—no bots, no call centres, just genuine support from people who genuinely care about mechanical keyboards.

Send us an email at info@ozokeyboards.com as soon as possible with your order number.

Important for custom orders: If you've ordered a custom-built keyboard or personalized item, please reach out immediately. Once we begin assembly, cancellations become more difficult to process.

We'll do our best to accommodate cancellation requests, but please note that once an order has been dispatched, it cannot be cancelled.

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress.

We're currently developing a more detailed order tracking tool for our website. In the meantime, if you have any questions about your order status, feel free to email us at info@ozokeyboards.com—we're always happy to provide updates.

Yes! Prepaid debit cards from Visa, MasterCard, and other major providers work exactly like standard cards.

Important tip: Keep your prepaid card after making a purchase, as you may need it if we process a refund or credit to your account.

If you prefer, you can also load your prepaid card balance into PayPal for added convenience and buyer protection.

Payment declines can happen for several reasons:

• Insufficient funds: Your card doesn't have enough balance to cover the purchase
• Address mismatch: The billing address you entered doesn't match your card's registered address
• Bank security: Your bank has flagged the transaction as unusual
• Fraud detection: Shopify's automated system has identified the order as potentially fraudulent

If your payment is declined, we recommend:

• Double-checking your billing address matches exactly what's on file with your bank
• Contacting your bank to authorize the transaction
• Trying a different payment method
• Disabling any VPN or IP masking software before checking out

Shopify uses an automated fraud detection system that compares orders against known fraudulent patterns. Sometimes legitimate orders get flagged by mistake—we apologize if this has happened to you.

Common reasons an order might be flagged:

• Billing address doesn't match the card's registered address
• Shipping address differs significantly from billing address
• VPN or proxy services are being used
• Unusual ordering patterns detected

How to avoid this: Ensure your billing and shipping addresses are accurate and match your payment method. Avoid using VPNs during checkout.

Identity verification: If your order is flagged, we may need to verify your billing address. We might ask for one of the following documents:

• Driving licence
• Recent utility bill
• Council tax bill
• Recent bank or credit card statement

You're welcome to redact any sensitive information not relevant to address verification. Any documents you send will be permanently deleted within 35 days.

Can't provide verification? We completely understand if you're uncomfortable sharing documents. In that case, we'll issue a full refund to your original payment method. You're welcome to place a new order using an alternative payment method or updated address.

We accept the following payment methods:

• Visa, MasterCard, American Express
• PayPal
• Shop Pay
• Apple Pay / Google Pay

All transactions are securely processed through Shopify's encrypted payment system to protect your information.

All in-stock orders ship within 1-2 business days. Delivery times vary based on your location and selected shipping method:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Please note that orders placed after 12:00 PM will ship the following business day.

We currently ship to the United Kingdom, European Union countries, and select international destinations. International shipping rates and delivery times vary by location.

Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country.

Yes! We offer free standard shipping on all orders over £50 within the United Kingdom.

Free shipping excludes some international orders and oversized items.

If your order has not yet shipped, please email us immediately at info@ozokeyboards.com and we'll be happy to update your shipping address.

Once an order has shipped, we cannot change the address. You'll need to contact the carrier directly to see if they can redirect your package.

If your tracking shows delivered but you haven't received your package:

• Check with household members, neighbours, or building management
• Look around your property - carriers sometimes leave packages in safe places
• Wait 24 hours - carriers occasionally mark packages as delivered early
• Contact the carrier directly to file a claim

If you still can't locate your package after 48 hours, please email us at info@ozokeyboards.com and we'll investigate further.

We accept returns within 30 days of delivery for a full refund. Items must be unused, in original condition, and in original packaging.

Non-returnable items include:

• Custom or personalized items
• Final sale items
• Gift cards
• Opened hygiene products

To initiate a return, please email us at info@ozokeyboards.com with your order number.

To return an item:

1. Email us at info@ozokeyboards.com with your order number
2. We'll provide you with a return shipping label and instructions
3. Pack the item securely in its original packaging
4. Ship it back using the provided label
5. Once we receive and inspect your return, we'll process your refund

Refunds are typically processed within 5-7 business days of receiving your return.

At this time, we do not offer direct exchanges. If you'd like a different size, color, or item, please return your original purchase for a refund and place a new order.

This ensures you get the item you want as quickly as possible.

For standard returns due to change of mind, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or we sent the wrong item, we'll provide a prepaid return label at no cost to you.

Yes! We are an authorized retailer and all our products are 100% authentic. We work directly with brands and manufacturers to ensure the quality and authenticity of every item we sell.

As a small UK business, we personally inspect every order before it leaves our facility.

Most of our products come with a manufacturer's warranty. Warranty terms vary by brand and product.

For specific warranty information, please check the product description or email us at info@ozokeyboards.com with the product name.

Restock dates vary by product. If an item shows "Notify Me When Available," you can sign up to receive an email notification when it's back in stock.

For specific restock information, please email us at info@ozokeyboards.com.

Mechanical keyboards use individual mechanical switches under each keycap, providing tactile feedback, durability, and a satisfying typing experience. Unlike membrane keyboards, each key has its own switch mechanism.

Benefits include better typing accuracy, longer lifespan (50-100 million keystrokes), customization options, and an improved overall typing experience.

Switch choice depends on your preference:

• Linear (e.g., Cherry MX Red): Smooth keystroke, no tactile bump, quieter. Great for gaming.
• Tactile (e.g., Cherry MX Brown): Tactile bump when pressed, moderate noise. Great for typing and gaming.
• Clicky (e.g., Cherry MX Blue): Tactile bump with audible click, louder. Great for typing enthusiasts.

We recommend trying a switch tester if you're new to mechanical keyboards! Email us at info@ozokeyboards.com if you'd like help choosing.

No, you can checkout as a guest. However, creating an account allows you to:

• Track your orders easily
• Save multiple shipping addresses
• View your order history
• Save items to your wishlist
• Speed up future checkouts

To reset your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for a password reset link
5. Follow the link to create a new password

If you don't receive the reset email, check your spam folder or contact us at info@ozokeyboards.com.

Absolutely. We take your privacy seriously. All transactions are encrypted using industry-standard SSL security. We never share, sell, or distribute your personal information to third parties.

For more details, please review our Privacy Policy.

If you'd like to delete your account and all associated data, please email us at info@ozokeyboards.com with your request.

We'll process your request within 7 business days in compliance with UK data protection regulations.

Don't panic—we're here to help sort it out. Drop us an email at info@ozokeyboards.com and we'll get back to you within 24 hours.

Before you email us, try these quick fixes:

• Plug it into a different USB port or computer
• Swap out the cable for another one
• Check for stuck keys or debris under the keycaps
• Try resetting the keyboard (your manual will have instructions)

When you contact us, please include:

• Your order number
• Which keyboard model you have
• What's going wrong (be as detailed as possible)
• Photos or videos of the issue if you can

Most keyboards come with a 1-year manufacturer warranty, though this varies by brand. We'll always honour whatever warranty the manufacturer provides.

A few important things to know:

• We can only process warranties for items bought directly from us
• You'll need your order number or proof of purchase
• Warranties can't be transferred if you sell or gift the keyboard
• The warranty covers manufacturing faults, not accidental damage or misuse

The warranty covers defects in materials or workmanship—basically, if something's wrong with the keyboard that isn't your fault.

Warranty coverage includes:

• Switches failing or malfunctioning
• LEDs not working properly
• PCB issues that affect functionality
• Stabiliser problems (factory-installed only)
• Connection issues not caused by cable damage

What's NOT covered:

• Spills or liquid damage—even a small splash voids the warranty
• Physical damage from drops, impacts, or rough handling
• Opening the case or breaking any factory seals
• Modifications you've made (lubing, filming, switch swaps, etc.)
• Installing custom firmware that bricks the board
• Normal wear and tear (shine on keycaps, etc.)

This is where things get a bit tricky. Individual components like switches, keycaps, cables, and PCBs typically don't have manufacturer warranties.

We can only help if ALL of these apply:

• You contact us within 30 days of receiving your order
• The part has a clear manufacturing defect (not installation damage)
• The item hasn't been used, soldered, or modified in any way

Things that void coverage on components:

• Soldering or desoldering anything
• Opening switch housings to lube or film them
• Installing stabilisers incorrectly
• Force-fitting connectors or cables

We know keyboard modding carries risks—that's part of the hobby. If you're unsure whether a component is faulty or if you've damaged it during installation, email us at info@ozokeyboards.com with photos and we'll advise honestly.

First things first—email us at info@ozokeyboards.com before sending anything. We'll confirm it's a warranty issue and give you a return address.

The process:

1. Contact us with your order details and what's wrong
2. We'll assess if it's covered under warranty
3. If approved, we'll email you shipping instructions
4. Pack it securely and ship it to us
5. We'll inspect, diagnose, and fix the issue
6. We'll send it back to you once sorted

How to pack it properly:

• Clean the keyboard thoroughly—seriously, this matters
• Use the original box if you still have it
• Wrap everything in bubble wrap or foam padding
• Include the USB cable and any relevant accessories
• Write a note with your order number, issue description, and email address
• Tape it up securely—keyboards are heavy and corners can burst open

Important note on cleanliness: Please, please clean your keyboard before sending it in. We've received keyboards with food crumbs, pet hair, and worse. If we receive something that's genuinely unhygienic, we may charge a cleaning fee (£10-25) or refuse the repair altogether.

If it's a genuine warranty defect:

• You pay to send it to us
• We pay to send it back after repair

If it's out of warranty or user damage:

• You cover all shipping both ways
• We'll quote any repair costs before starting work

If we determine the issue isn't covered under warranty (e.g., we find liquid damage), we'll let you know before proceeding. You can then decide whether to pay for the repair or have it sent back as-is.

Most repairs are completed within 2-3 weeks of us receiving the keyboard. Some might be quicker, others might take longer depending on what's needed.

Things that can slow things down:

• Waiting for replacement parts from manufacturers
• Complex diagnostics on unusual issues
• High volume of repairs (around sale periods)
• International shipping delays for parts

We'll keep you updated throughout the process. If there's going to be a delay, we'll let you know.

Sometimes, but it really depends. Some repairs just aren't economical—especially on older or budget keyboards where parts cost more than buying a new one.

Factors we consider:

• Can we actually source the parts needed?
• Is the repair cost reasonable compared to replacement?
• How old is the keyboard and will more things fail soon?
• Is it a niche or valuable board worth saving?

Email us at info@ozokeyboards.com with your keyboard model and what's wrong. We'll be honest about whether a repair makes sense and give you a cost estimate. Sometimes the best advice we can give is "buy a new one."

We're here to help! You can reach us at:

• Email: info@ozokeyboards.com

When you contact us, you'll be speaking directly to one of the three people who run Ozo Keyboards—no automated responses, no call centres, just genuine support from people who care about your experience.

We typically respond to emails within 24 hours during business days.

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

Emails sent outside business hours or on weekends will be answered on the next business day.